Training

Behind every badge, title, or role is a human being navigating stress, responsibility, and the weight of leadership. We believe strong organizations begin with strong people. That’s why our training blends evidence-based tools with real-world insight to help individuals and leaders build resilience, foster connection, and create healthier cultures. From first responders to corporate teams, we’re here to support those who carry the heaviest loads. Organizations thrive when their people are equipped to handle challenges with clarity and confidence. Our training programs—originally developed for law enforcement—now serve a wide range of industries, providing leaders and teams with strategies to manage stress, improve performance, and strengthen workplace culture. Whether in public safety, healthcare, business, or beyond, we deliver the tools that turn pressure into progress.

Training Options

Developing EQ in Policing

Policing is as much about people as it is about procedure. Emotional Intelligence (EQ) gives officers the tools to recognize their own stress responses, read the emotions of others, and respond with clarity instead of reaction. This course goes beyond theory, offering practical strategies to strengthen self-awareness, regulate emotions under pressure, and improve communication in the field. By developing EQ, officers enhance their ability to de-escalate conflict, build community trust, and create healthier team dynamics—skills that protect both the public and the people behind the badge. Delivered by a certified TalentSmartEQ trainer, this program is backed by the world’s leading provider of EQ assessments and training.

Mastering EQ: Level 1
(Professional Staff)

Emotional Intelligence is the foundation of effective leadership, resilience, and performance. In this Level 1 course, participants gain a deep understanding of the core EQ skills—self-awareness, self-management, social awareness, and relationship management—and learn how to apply them in real-world situations. Through interactive training and evidence-based strategies, individuals discover how to better manage their own emotions, respond effectively to others, and strengthen both personal and professional relationships. Designed as an essential starting point for anyone looking to grow their EQ, this course provides a framework for lasting change and immediate impact. Delivered by a certified TalentSmartEQ trainer, the global leader in emotional intelligence training, Mastering EQ: Level 1 sets the stage for growth that continues well beyond the classroom.

Compassionate Conversations: Death Notifications

Few responsibilities in public safety carry the same weight as delivering a death notification. How this message is communicated can shape a family’s grieving process, impact community trust, and leave a lasting impression on both the recipient and the professional delivering it. This course equips law enforcement officers and first responders with practical strategies to approach death notifications with compassion, clarity, and professionalism. Participants will learn best practices for preparing, delivering, and following up on notifications, while also exploring the emotional toll these conversations can take on responders themselves. By combining evidence-based guidance with real-world scenarios, this training builds confidence in navigating one of the most difficult moments any professional may face.

Behind the Thin Lines: Understanding First Responder Culture

First responders operate in a world of high stakes, split-second decisions, and intense stress. For professionals and mental health providers working alongside them, understanding this unique culture is essential to building trust, offering effective support, and promoting well-being. This course explores the values, norms, and behavioral patterns that define first responder culture, including the impact of stress, exposure to trauma, and ethical challenges. Participants will gain practical insights for communicating effectively, supporting mental health, and navigating the nuances of teamwork in high-pressure environments. With this knowledge, professionals are better equipped to connect, intervene, and make a meaningful difference in the lives of those who serve on the front lines."

Approved for CPEs

Our courses are officially registered with the Michigan Commission on Law Enforcement Standards (MCOLES) and meet the requirements for Continuing Professional Education (CPE). This ensures that participants not only gain practical, real-world skills but also earn recognized credit toward their professional development. If you don’t see exactly what your agency needs, reach out—our programs can be tailored and customized to meet the unique challenges of your team. Whether you are advancing your career, maintaining certification, or strengthening leadership, our training is designed to meet industry standards while exceeding expectations.